Guest data that stays in Canada

A reservation file is intimate. You hold a name, a mobile number, a peanut allergy, a note that someone uses a wheelchair, sometimes a card for a deposit. That is not a lead list. It is the reason a guest trusts you with Friday night.

Canadian restaurants already live under privacy law: PIPEDA in most provinces and, in Québec, Law 25. Guests can ask what you hold and ask you to correct it, and in Québec they must be told if their information could leave the province. "The software is in the States" is a weak answer at the host stand.

What we host, and where

TurboResto is hosted in Canada. Guest records do not cross the border for storage. We do not resell them. When you want to leave, you export the book. The file stays yours.

That is a product choice, not a slogan. The receptionist, the texts, and the floor plan all read the same record. If that record lived in another country, every Saturday night would depend on someone else's rules.

What your team can actually say

Law 25 is not a privacy policy nobody reads. It is the conversation when a regular asks why you still have their old number, or when a new hire wonders who can see the allergy list.

Give the floor a sentence they can repeat. The data is hosted in Canada. Access is limited to people running the room. A guest can ask for a copy or a correction through you, and you can pull it.

French first is part of the same promise

In Québec, an English-only privacy page runs into the Charter of the French language, which has its own rules for documents you make available to the public. Law 25 adds that the policy itself must be written in clear and simple language. TurboResto ships the product, the receptionist, and support in French. The person who sets you up can do the walkthrough in the language the room actually uses.

Schedule a demo if you want to see the export and the hosting story before you move a single guest over.

Sources

• Office of the Privacy Commissioner of Canada, “PIPEDA requirements in brief”: who PIPEDA covers, and why businesses under Québec's own law are generally exempt from it for activity inside the province. https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/pipeda_brief/
• Office of the Privacy Commissioner of Canada, “PIPEDA Fair Information Principle 9 – Individual Access”: people can see the personal information a business holds about them and have it corrected. https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/p_principle/principles/p_access/
• Québec Official Publisher (2021), “An Act to modernize legislative provisions as regards the protection of personal information” (2021, chapter 25), known as Law 25. https://www.publicationsduquebec.gouv.qc.ca/fileadmin/Fichiers_client/lois_et_reglements/LoisAnnuelles/en/2021/2021C25A.PDF
• LégisQuébec, “Act respecting the protection of personal information in the private sector” (CQLR, c. P-39.1): notice that information may leave Québec (s. 8), a policy in clear and simple language (s. 8.2), access and correction (ss. 27 and 28). https://www.legisquebec.gouv.qc.ca/en/document/cs/P-39.1
• Commission d’accès à l’information du Québec, summary of the main changes brought by Law 25 (in French). https://www.cai.gouv.qc.ca/protection-renseignements-personnels/sujets-et-domaines-dinteret/principaux-changements-loi-25
• LégisQuébec, “Charter of the French language” (CQLR, c. C-11), s. 52: documents made available to the public. https://www.legisquebec.gouv.qc.ca/en/document/cs/C-11